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Troubleshooting

Common issues and how to fix them.

Login Issues​

Can't Log In​

Problem: Unable to log into StudyPlus

Solutions:

  1. Check your email and password are correct
  2. Clear browser cache and cookies
  3. Try a different browser
  4. Check if your account is verified (check email)

Session Expired​

Problem: Getting logged out frequently

Solutions:

  1. Ensure cookies are enabled in your browser
  2. Don't use incognito/private mode
  3. Check if your browser blocks third-party cookies

eClass Connection​

Connection Failed​

Problem: Can't connect to eClass

Solutions:

  1. Verify your eClass credentials are correct
  2. Check if eClass is accessible (try logging in directly)
  3. Your school's eClass might be under maintenance
  4. Try disconnecting and reconnecting

Data Not Syncing​

Problem: Assignments or calendar not updating

Solutions:

  1. Click the manual sync/refresh button
  2. Wait 15 minutes for automatic sync
  3. Check if the items exist on eClass
  4. Disconnect and reconnect your eClass account

Display Issues​

Dark Mode Not Working​

Problem: Theme not changing properly

Solutions:

  1. Check Settings → Appearance
  2. Clear browser cache
  3. Try toggling the theme switch

Mobile Display Problems​

Problem: Layout broken on mobile

Solutions:

  1. Rotate device to portrait mode
  2. Clear browser cache
  3. Try a different mobile browser

Performance​

Slow Loading​

Problem: Pages loading slowly

Solutions:

  1. Check your internet connection
  2. Clear browser cache
  3. Disable browser extensions
  4. Try a different browser

Still Need Help?​

If your issue isn't listed here: