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FAQ

Frequently asked questions about StudyPlus.

General​

What is StudyPlus?​

StudyPlus is a student study management platform that integrates with your school's eClass system to help you stay organized with assignments, deadlines, and study materials.

Is StudyPlus free?​

StudyPlus is available to students at registered schools. Contact your school administrator or reach out to [email protected] to get access.

Which schools are supported?​

StudyPlus currently supports schools using eClass systems. Contact us to check if your school is compatible.

Account​

How do I create an account?​

Accounts are created through your school. Contact your school administrator or our sales team for access.

Can I change my email address?​

Yes, go to Settings → Account → Change Email. You'll need to verify the new email address.

How do I reset my password?​

Click "Forgot Password" on the login page and follow the email instructions.

eClass​

Is my eClass password safe?​

Yes! Your credentials are encrypted with AES-256 encryption and stored securely. Our team cannot view your passwords.

Does StudyPlus modify my eClass data?​

No. StudyPlus only reads data from eClass. We cannot submit assignments, change grades, or modify any content.

Why are some assignments missing?​

  • The assignment may not be published yet on eClass
  • Try a manual sync
  • The course may not be enrolled properly

Features​

How does the AI task generator work?​

Paste your assignment description, and our AI breaks it down into smaller, actionable tasks with suggested time estimates.

Can I export my data?​

Yes, go to Settings → Export Data to download your tasks, calendar, and study materials.

Does StudyPlus work offline?​

Currently, StudyPlus requires an internet connection. Offline mode is planned for a future update.

Privacy​

What data does StudyPlus collect?​

We collect account information (email, name), synced eClass data, and anonymous usage analytics. See our Privacy & Security page for details.

How do I delete my account?​

Go to Settings → Delete Account. All your data will be permanently removed within 30 days.

Technical​

Which browsers are supported?​

  • Chrome (recommended)
  • Firefox
  • Safari
  • Edge

Is there a mobile app?​

StudyPlus is a web app that works on mobile browsers. A native app is planned for the future.

Why do I keep getting logged out?​

Ensure cookies are enabled and you're not using incognito mode. Sessions last 90 days under normal conditions.